Throughout our history, Rising has used customer surveys to collect customer feedback. What we’ve learned is: Eliciting meaningful participation requires keeping the survey simple Capturing real-time, actionable results requires making the survey available at all times Really small improvements can make a big difference Being exceptional takes focus on details Everyone is busy. The Net Promotor ScoreSM (NPS®) survey
Taking the time to develop exceptional customer relationships is the most underutilized activity in business. Perfect service delivery without a great relationship leaves a person wanting…something. I recently read an insightful article on this topic. So much of what’s covered in it, we’re doing at Rising. Here are a few key points from the article: Be responsive. Your
I’m fascinated by the word “elegance.” Elegance has been described as the point of maximum results with minimal energy used. If you think of a dancer that is described as elegant, they perform the same moves as the average dancer, but their motions seem almost effortless. No wasted motion or energy. Fluidity and beauty taken
The type of critical reframing that’s essential to the way we communicate is depicted in this short award-winning film from the Cannes Film Festival. You’ll see how a small change in language can attract people and dramatically create results. Pay close attention, the subtitles flash quickly. What I notice, in short, is the mistake businesses make too often.
Everyone says “don’t sweat the small stuff.” People tell me I worry about little details too much. I think the opposite. I need to focus on them way more than I do. Why? It sets the expectations for what is acceptable. I just read an article on the importance of sweating the small stuff. Every
I was taking a boxing lesson the other day, and when doing a combination, I asked my trainer whether he wanted speed or power. He said speed. When I was done, he told me he answered speed because he wanted power. Speed is power. Anyone that follows boxing or football has heard the expression power
I was speaking with the CEO of an investment holding company and we were discussing the importance of listening to your customer vs. just talking at them about what we think is important. His holding firm owns many companies, including a sign making company (Dunkin Donuts is a client). He was talking about his sales