HITRUST vs. SOC 2 – Why Rising Chose HITRUST

There are two main certifications for data security and confidentiality, SOC 2 and HITRUST. Here’s why Rising opted to pursue the latter. SOC 2 Overview A Service Organization Controls (SOC) 2 audit examines the controls an organization has in place to protect and secure its system, or services used by customers or partners. An organization’s security is assessed

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Driving a Customer-Centric Culture with the Net Promotor Score (NPS®)

Throughout our history, Rising has used customer surveys to collect customer feedback. What we’ve learned is: Eliciting meaningful participation requires keeping the survey simple Capturing real-time, actionable results requires making the survey available at all times Really small improvements can make a big difference Being exceptional takes focus on details Everyone is busy. The Net Promotor ScoreSM (NPS®) survey

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Creating Exceptional Customer Relationships – It’s a Must

Taking the time to develop exceptional customer relationships is the most underutilized activity in business. Perfect service delivery without a great relationship leaves a person wanting…something. I recently read an insightful article on this topic. So much of what’s covered in it, we’re doing at Rising.    Here are a few key points from the article: Be responsive. Your

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Elegance

I’m fascinated by the word “elegance.”   Elegance has been described as the point of maximum results with minimal energy used. If you think of a dancer that is described as elegant, they perform the same moves as the average dancer, but their motions seem almost effortless.  No wasted motion or energy.  Fluidity and beauty taken

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Reframing Your Communication

The type of critical reframing that’s essential to the way we communicate is depicted in this short award-winning film from the Cannes Film Festival. You’ll see how a small change in language can attract people and dramatically create results. Pay close attention, the subtitles flash quickly. What I notice, in short, is the mistake businesses make too often.

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Do Sweat the Small Stuff

Everyone says “don’t sweat the small stuff.” People tell me I worry about little details too much. I think the opposite. I need to focus on them way more than I do. Why?  It sets the expectations for what is acceptable. I just read an article on the importance of sweating the small stuff. Every

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The Power of Speed

I was taking a boxing lesson the other day, and when doing a combination, I asked my trainer whether he wanted speed or power. He said speed. When I was done, he told me he answered speed because he wanted power. Speed is power. Anyone that follows boxing or football has heard the expression power

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