Experts from the annual Work Compensation Benchmark Study — Albertsons Companies, Walt Disney World Resort, Zenith Insurance and Rising — share 2019 research results. The discussion focuses on the survey responses of nearly 1,300 frontline claims staff. They were asked what motivates them, what approaches they use to manage claims, how they engage injured workers, how they use technology, and what training they need. The discussion will also focus on how frontline responses mirror or differ from claims leader survey responses in previous years.
Experts from the annual Work Compensation Benchmark Study — Albertsons Companies, Wegmans Food Markets, Broadspire, and Rising — share 2018 research results. The discussion focuses on solutions for a key dilemma that threatens effective claims management and organizational viability year after year — ever-escalating medical costs.
Insurtech & Talent Crisis Crossroads: How successful claims operations maximize next generation technology and talent
Experts from the annual Work Compensation Benchmark Study — Markel Corporation, Albertsons Companies, bdb Group, and Rising — share 2017 survey results on technology and talent best practices that are clearly differentiating high-performance claims organizations.
Expert panelists — from The Hartford, Nationwide Insurance, Albertsons Companies and Rising — share 2016 results from the annual Work Comp Benchmark Study and which best practices are generating better outcomes and clearly differentiating high performing claims organizations from industry peers.
Expert panelists — from Albertsons Safeway, Nationwide Insurance, Gallagher Bassett and Rising — examine Rising’s 2015 Work Comp Benchmark Study findings through the lens of the claims talent crisis, and discuss how to align new talent with achieving better claim outcomes.
Getting excellent medical results for injured workers at a price that is both predictable and reasonable has been a challenge for the industry. Expert panelists — representing the Ohio Bureau of Workers’ Compensation, Spine Institute of San Diego, and Rising — discuss why the time is ripe to explore value-based purchasing models in workers’ comp.
Expert panelists — from Albertsons Safeway, Safety National, CCMSI and Rising — examine Rising’s 2014 Work Comp Benchmark Study findings and the complex challenges facing claims organizations. Topics include: creating processes for measuring provider and vendor performance; the impact of industry consolidation; quantifying the Affordable Care Act’s early impact; and how investment constraints are affecting operational performance.