Claims leaders rank psychosocial issues as the number one barrier to successful claim outcomes. In this short report, co-authored by Rising’s Work Comp Benchmarking Study Program Director Rachel Fikes and industry journalist/consultant Peter Rousmaniere, we show how claims advocacy principles at The Hartford, CNA, Nationwide, and Albertsons are taming the adverse effects of psychosocial issues and coaching this distressed population to claim resolution. Five minutes to read.
Even as the nation’s 50 states inch towards consistency in medical treatment guidelines for workers’ compensation injuries, the role of risk managers in enforcing them is still unclear. Rising CCO and VP of Care Management Anne Kirby shares her thoughts, along with other industry experts from Marsh, ODG, Optum and more.
This feature article reports on how the 2016 Workers’ Compensation Benchmarking Study pinpoints the best ways to handle claims. Also included are thoughts from Rachel Fikes, Vice President and Study Program Director at Rising, and Denise Algire, Study Principal Researcher and Director of Risk Initiatives and National Medical Director at Albertsons Companies.
With expert insights from Albertsons Companies, Daimler Trucks and The Hartford, Risk & Insurance reports on what makes claims organizations successful according to Rising’s 2016 Workers’ Compensation Benchmarking Study results.
Data management is transforming the workers’ compensation industry and improving claim outcomes. Rising CCO and VP of Care Management Anne Kirby discusses how with other industry experts from Liberty Mutual, Travelers, Accident Fund, and more.
The “overhead cost” to deliver workers’ comp benefits also clutters adjusting work. In her second installment on curbing ALAE, Rising CCO and VP of Care Management Anne Kirby illustrates – in detail – how claims organizations can use a lean strategy to migrate away from this enormous overhead burden.
America has become more productive by applying Lean Six Sigma principles to running businesses. Now we have evidence that a lean approach works in managing medical treatment for work injuries. Anne Kirby, Chief Compliance Officer & VP of Care Management, discusses this approach that stands conventional medical management on its head.