How to Overcome Psychosocial Roadblocks: Claims Advocacy’s Biggest Opportunity by Rachel Fikes, VP & Workers’ Comp Benchmarking Study Program Director | Mar 2017

Claims leaders rank psychosocial issues as the number one barrier to successful claim outcomes. In this short report, co-authored by Rising’s Work Comp Benchmarking Study Program Director Rachel Fikes and industry journalist/consultant Peter Rousmaniere, we show how claims advocacy principles at The Hartford, CNA, Nationwide, and Albertsons are taming the adverse effects of psychosocial issues and coaching this distressed population to claim resolution. Five minutes to read.

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Study Compiles Claims Best Practices featuring Rising’s Work Comp Benchmark Study | Insurance Business America | Feb 2017

This feature article reports on how the 2016 Workers’ Compensation Benchmarking Study pinpoints the best ways to handle claims. Also included are thoughts from Rachel Fikes, Vice President and Study Program Director at Rising, and Denise Algire, Study Principal Researcher and Director of Risk Initiatives and National Medical Director at Albertsons Companies.

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Lean Strategy to Cut ALAE and Losses by Anne Kirby, Chief Compliance Officer & VP of Care Management | WorkCompWire | Aug 2016

America has become more productive by applying Lean Six Sigma principles to running businesses. Now we have evidence that a lean approach works in managing medical treatment for work injuries. Anne Kirby, Chief Compliance Officer & VP of Care Management, discusses this approach that stands conventional medical management on its head.

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