Empathic Curiosity Needs to Be at the Center of Workers’ Comp Claims. Here’s How to Do That. by Rising CXO Rachel Fikes | Risk & Insurance | Nov 2020

When embracing empathic curiosity in workers’ compensation claims, we gain a better understanding of what is really going on with the injured employee. In her Risk & Insurance Risk Insider column, Rising CXO Rachel Fikes shares how empathic curiosity helps us take better ownership and leadership of the claim.

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These Workers’ Comp Experts Agree: The Industry Must Prepare for Huge Change After the Pandemic featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Aug 2020

Aug 14, 2020 – As payers continue to operate with a remote workforce, this article explores the current and future impact of the pandemic on frontline claims professionals. See what three members of the Workers’ Compensation Benchmarking Study’s advisory council – from Rising, MEMIC, and The Hartford – have to say as they discuss the pandemic and share insights gained from our annual study.

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Workers’ Comps Claims Adjusters Get the Chance to Telecommute. Now Can They Make It Succeed? featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Apr 2020

April 15, 2020 – With the COVID-19 pandemic resulting in stay-at-home orders in most states — many adjusters are telecommuting for the first time. This article features data from the 2019 Workers’ Compensation Benchmarking Study, including how adjusters ranked the importance of flexible work arrangements in their job considerations.

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Claims Adjusters Spend Too Much Time on Compliance: What Tools Might Help? featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Mar 2020

March 10, 2020 – A burdensome focus on compliance can delay claims closure and return-to-work. This article features data from the 2019 Workers’ Compensation Benchmarking Study, including just how much time adjusters are spending on external and internal compliance activities. It also highlights new technologies that can free up claims adjusters’ time so they can focus more on injured workers.

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Improved Benefits Is Just One Way Workers’ Comp Can Bridge Its Horrendous Talent Gap featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Feb 2020

February 11, 2020 – This article covers the industry’s talent crisis and features data from the 2019 Workers’ Compensation Benchmarking Study, including what benefits frontline claims professionals value most when making a current and/or future employment decision. The study findings are the result of nearly 1,300 nationwide survey responses from frontline claims professionals representing all payer types.

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Workers’ Comp Executives & Claims Professionals Agree: Here Are 3 Positive Developments in the Industry featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Jan 2020

January 20, 2020 – This feature article reports on some key findings from Rising’s 2019 Workers’ Compensation Benchmarking Study. Namely, the article highlights how claims executives’ and frontline claims professionals’ views largely align when it comes to day-to-day priorities and overarching goals for injured worker care. These study findings are the result of comparing nearly 1,300 survey responses from frontline claims professionals with the survey responses of claims leaders from prior research.

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Workers’ Comp Leaders Embrace Progressive Thinking to Reduce Medical Spend featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Jan 2019

This feature article reports on the most promising and realistic medical management strategies recommended in the 2018 Workers’ Compensation Benchmarking Study to help claims organizations reduce ever-growing medical spend. The study’s findings are the result of focus group research with over 40 executives from a national cross-section of self-insured employers, national and regional carriers, state funds, TPAs, brokerages and industry consultancies.

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