Sep 9, 2021 – Rising Medical Solutions released its annual Workers’ Compensation Benchmarking Study for 2020, with a twist. This year’s study is the first time claims leaders have had the opportunity to respond directly to the perspectives of more than 1,200 frontline claims professionals who participated in the 2019 survey. This focus on the relationship between claims leaders and the frontline staff they supervise is one attribute of organizational resiliency this year’s study sought to highlight; the other is the response to the COVID-19 pandemic, a test of worldwide industry mettle.
May 19, 2021 – The workers’ compensation industry is built on risk aversion and mitigation, yet unpredictable risks and catastrophes are predicted with higher frequency in the future. In her Risk & Insurance Risk Insider column, Rising CXO Rachel Fikes shares top strategies for organizations to normalize discomfort and embed resiliency before the next internal crisis or external shock.
Nov 19, 2020 – As the industry approaches a looming talent crisis, workers’ comp payers might be asking themselves how can they attract more frontline claims professionals to the industry. Read what three members of the Workers’ Compensation Benchmarking Study’s advisory council – from Rising, MEMIC, and The Hartford – have to say as they discuss the study’s data-backed strategies for retaining and recruiting young industry talent.
Nov 11, 2020 – When embracing empathic curiosity in workers’ compensation claims, we gain a better understanding of what is really going on with the injured employee. In her Risk & Insurance Risk Insider column, Rising CXO Rachel Fikes shares how empathic curiosity helps us take better ownership and leadership of the claim.
Aug 14, 2020 – As payers continue to operate with a remote workforce, this article explores the current and future impact of the pandemic on frontline claims professionals. See what three members of the Workers’ Compensation Benchmarking Study’s advisory council – from Rising, MEMIC, and The Hartford – have to say as they discuss the pandemic and share insights gained from our annual study.
April 15, 2020 – With the COVID-19 pandemic resulting in stay-at-home orders in most states — many adjusters are telecommuting for the first time. This article features data from the 2019 Workers’ Compensation Benchmarking Study, including how adjusters ranked the importance of flexible work arrangements in their job considerations.
March 10, 2020 – A burdensome focus on compliance can delay claims closure and return-to-work. This article features data from the 2019 Workers’ Compensation Benchmarking Study, including just how much time adjusters are spending on external and internal compliance activities. It also highlights new technologies that can free up claims adjusters’ time so they can focus more on injured workers.