Thought Leadership Articles

June 1, 2023 – Amazon has forever revolutionized the way we shop. The e-commerce giant has become synonymous with convenience and choice, raising the bar for selection, pricing options, delivery speed, and self-service simplicity.

At the core of Amazon’s success is an extreme focus on the customer experience. They understand that customers want a wide selection of products, but they want them vetted and reviewed for quality as well. Amazon also understands that customers want shopping to be easy, including limiting the number of websites, logins, passwords, and profiles they have to manage.

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May 24, 2023 – As health care system mergers become more commonplace, workers’ compensation experts are monitoring how physician consolidations might affect issues such as medical costs, patient access and quality of care.

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March 2, 2023 – Medical inflation is a top concern in workers’ compensation this year and adjusting medical fee schedules may be one way to address rising costs, although the appetite for change is limited, comp experts say.

While some states have introduced legislation to overhaul their schedules, variations in costs among states illustrate the complexity of the issue, they say.

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October 5, 2022 – Much of what directs the trajectory of a workers compensation claim has little to do with the claim itself — the injury, the prognosis — and much to do with the claimant’s everyday life, such as where they live or how much money they have in the bank.

Experts say focusing on the so-called “social determinants of health” of an injured worker has the potential to drive better outcomes for injuries and is in line with “whole-worker” health and advocacy trends in workers comp in recent years.

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September 23, 2022 – With expert article insights provided by Study leaders from Rising, Travelers, and AmTrust Financial, this Risk & Insurance feature summarizes how high-performing claims organizations are tackling consistently ranked obstacles to strong outcomes, advancing advocacy-based claims models, and operationalizing social determinants of health considerations.

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August 29, 2022 – Tackling societal health disparities and training frontline staff on psychological issues are among the areas where the workers’ compensation industry can improve, according to a study released Monday that examined hurdles in getting better care and recovery for injured workers.

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May 3, 2022 – The workers’ compensation sector remains a relatively stable and profitable segment of the commercial insurance industry, but some claims are getting pricier and concerns over severity are rising.

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