When embracing empathic curiosity in workers’ compensation claims, we gain a better understanding of what is really going on with the injured employee. In her Risk & Insurance Risk Insider column, Rising CXO Rachel Fikes shares how empathic curiosity helps us take better ownership and leadership of the claim.
Aug 14, 2020 – As payers continue to operate with a remote workforce, this article explores the current and future impact of the pandemic on frontline claims professionals. See what three members of the Workers’ Compensation Benchmarking Study’s advisory council – from Rising, MEMIC, and The Hartford – have to say as they discuss the pandemic and share insights gained from our annual study.
April 15, 2020 – With the COVID-19 pandemic resulting in stay-at-home orders in most states — many adjusters are telecommuting for the first time. This article features data from the 2019 Workers’ Compensation Benchmarking Study, including how adjusters ranked the importance of flexible work arrangements in their job considerations.
March 10, 2020 – A burdensome focus on compliance can delay claims closure and return-to-work. This article features data from the 2019 Workers’ Compensation Benchmarking Study, including just how much time adjusters are spending on external and internal compliance activities. It also highlights new technologies that can free up claims adjusters’ time so they can focus more on injured workers.
February 11, 2020 – This article covers the industry’s talent crisis and features data from the 2019 Workers’ Compensation Benchmarking Study, including what benefits frontline claims professionals value most when making a current and/or future employment decision. The study findings are the result of nearly 1,300 nationwide survey responses from frontline claims professionals representing all payer types.
January 20, 2020 – This feature article reports on some key findings from Rising’s 2019 Workers’ Compensation Benchmarking Study. Namely, the article highlights how claims executives’ and frontline claims professionals’ views largely align when it comes to day-to-day priorities and overarching goals for injured worker care. These study findings are the result of comparing nearly 1,300 survey responses from frontline claims professionals with the survey responses of claims leaders from prior research.
This feature article reports on the most promising and realistic medical management strategies recommended in the 2018 Workers’ Compensation Benchmarking Study to help claims organizations reduce ever-growing medical spend. The study’s findings are the result of focus group research with over 40 executives from a national cross-section of self-insured employers, national and regional carriers, state funds, TPAs, brokerages and industry consultancies.