2025 Study – Now Surveying Claims Leaders!
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As the industry faces rapid transformation and increasing complexity, the 2025 annual survey examines how claims leaders are evolving their people, processes, and technology to meet tomorrow’s demands—from adopting AI-driven solutions and cultivating next-generation talent, to enhancing operational performance and customer experience. The 2025 confidential survey and subsequent report represent a comprehensive analysis and change management guide examining new differentiators driving success in modern claims organizations. In return for participating in the survey, claims leaders will be the first to receive a complimentary copy of the 2025 Report, packed with proven approaches that are reshaping claims management and advancing outcomes across the industry. Take the Survey Now >>
About the Study Program:
The Workers’ Compensation Benchmarking Study is a national research program examining the complex forces impacting claims management in workers’ compensation today. The study’s mission is to advocate for the advancement of claims management by providing both quantitative and qualitative research that allows organizations to evaluate priorities, hurdles, and strategies amongst their peers. Conceived and directed by Rising Medical Solutions, the Study addresses the gap in available research focusing on how claims organizations deal with industry-wide operational challenges.
Today, the ongoing study program is a collaboration of workers’ compensation leaders who represent diverse perspectives and share a commitment to providing meaningful information about claims management trends and best opportunities for advancement. Recognizing the need for an unbiased approach, the study is guided by an independent Principal Researcher and an Advisory Council of industry experts whose involvement is critical to maintaining a framework that produces impartial and compelling research.
About the Principal Researcher & Study Report Author:
Denise Zoe Algire, MBA, RN, COHN-S/CM, FAAOHN,
Director of Health | Albertsons Companies
Denise Zoe Algire serves as the principal researcher and report author for the studies. She is a nationally recognized expert in enterprise risk management, managed care, and integrated disability management. She is board certified in occupational and environmental health and is a fellow of the American Association of Occupational & Environmental Health Nurses. Bringing more than 25 years of industry experience, her expertise includes claim operations, medical management, risk management, and healthcare practice management.
About the Study Director & Publisher,
Rising Medical Solutions:
Rising Medical Solutions (Rising) is a national medical care and cost optimization company that serves payers of medical claims in the workers’ compensation, auto, liability, and group health markets. Rising conceived the study idea and leads the logistical, project management, industry outreach, and publication aspects of the effort. For study inquiries, please contact Chief Experience Officer and Study Program Director, Rachel Fikes.