Illinois just passed a law that taxes Internet retailers differently than other states do. They also increased personal income tax and have some of the highest sales tax in the nation. Here is a video showing how they pushed an Internet coupon company to the breaking point, and they moved across the border to Wisconsin.
What makes us happy? At work? As a consumer? In life? Happiness likely has the same triggers in most any part of your life. It’s a fascinating topic that can take a lifetime to master. Many companies desire a “great customer experience,” but they really put no effort into learning what makes a great experience.