November 15, 2023 – Chicago, IL – The Workers’ Compensation Benchmarking Study’s annual survey is now open. For the second time in its 11-year history—and for the first time since COVID—the 2023 study will survey frontline claims professionals (instead of claims executives) to ascertain alignment between industry leadership and staff who directly handle workers’ compensation claims. As the industry’s largest talent constituency, with the greatest influence on financial and injured worker outcomes, visibility into their views will highlight advancement opportunities for the entire industry.
November 7, 2023 – With 30 percent of claims payers achieving top performer status, what steps can the remaining 70 percent take to catch up? This is a pivotal question the Workers’ Compensation Benchmarking Study has continued to ask over its past decade of research.
November 1, 2023 – Implementing advanced technology and frontline patient advocacy are neck and neck among the fastest-growing trends in workers compensation claims management, but the best results for patients often come from balancing the two, experts say.
Improved access to data and more efficient communication should not be allowed to sterilize the claims management process, they say.
October 31, 2023 – Over the past decade, claims departments have faced enormous challenges and opportunities, including changing workplace dynamics stemming from the global pandemic, employee turnover and labor shortages, an accelerated focus on digital transformation, escalating claims severity, and greater social accountability for the treatment of injured workers. Yet, looking back, it may seem that “everything and nothing has changed.” Somewhere in between is reality.
October 26, 2023 – A lot has changed in the past 10 years. We survived a pandemic. More and more states have legalized marijuana for either medical or recreational consumption. Smartphones have gone from being a luxury to a commonplace technology.
With so much changing, it’s natural for workers’ compensation to take a step back and ask: How has our industry evolved over the last decade? The Rising Workers’ Compensation Benchmarking Study tries to answer that question.
October 12, 2023 – Business Insurance interviews Rising CEO Jason Beans about the Rising’s annual survey of claims professionals, including how it came about and key findings for the study’s 10th annual report.
September 27, 2023 – Developing “soft skills” such as empathy and active listening is fast becoming vital for those who want to successfully manage workers compensation claims, according to a recent survey of high-performing claims organizations.
Chicago-based Rising Medical Solutions on Sept. 18 released the findings of its 10th annual benchmarking survey in which it gathered the input of 388 claims leaders in 2022, identifying how claims organizations with successful claims experiences for injured workers distinguish themselves.