Nov 19, 2020 – As the industry approaches a looming talent crisis, workers’ comp payers might be asking themselves how can they attract more frontline claims professionals to the industry. Read what three members of the Workers’ Compensation Benchmarking Study’s advisory council – from Rising, MEMIC, and The Hartford – have to say as they discuss the study’s data-backed strategies for retaining and recruiting young industry talent.
Nov 11, 2020 – When embracing empathic curiosity in workers’ compensation claims, we gain a better understanding of what is really going on with the injured employee. In her Risk & Insurance Risk Insider column, Rising CXO Rachel Fikes shares how empathic curiosity helps us take better ownership and leadership of the claim.
September 15, 2020 – Chicago, IL – Rising Medical Solutions (Rising) today announced the launch of VISION™ 3.0, a new release of its healthcare management platform that streamlines claims administration and creates a fully integrated, multi-product, multi-line, medical management portal for its payer customers.
August 18, 2020 – Chicago, IL – Now in its eighth year, the Workers’ Compensation Benchmarking Study’s 2020 annual claims management survey is underway, examining new industry differentiators.
The 2020 research, guided by an Advisory Council of senior workers’ compensation executives, will investigate how claims organizations are addressing the priorities and challenges identified by frontline claims staff in the study’s 2019 survey. Industry opportunities identified by the 1,200-plus frontline participants include greater initial and ongoing training, better understanding of advocacy-based claims models, enhanced technology utilization to reduce administrative burden, and increased consideration of benefits revealed as most valuable to them.
Aug 14, 2020 – As payers continue to operate with a remote workforce, this article explores the current and future impact of the pandemic on frontline claims professionals. See what three members of the Workers’ Compensation Benchmarking Study’s advisory council – from Rising, MEMIC, and The Hartford – have to say as they discuss the pandemic and share insights gained from our annual study.
July 14, 2020 – Chicago, IL – Now in its eighth year, the 2020 Workers’ Compensation Benchmarking Study will investigate how claims leaders are capitalizing on the 1200-plus frontline staff survey responses from the 2019 study. The 2020 study marks another industry first, as claims leaders have never before had access to such aggregated frontline data upon which to take action. With frontline claims professionals managing a total economic outlay of nearly 100 billion in workers’ compensation benefits paid each year, much is on the line.
April 15, 2020 – With the COVID-19 pandemic resulting in stay-at-home orders in most states — many adjusters are telecommuting for the first time. This article features data from the 2019 Workers’ Compensation Benchmarking Study, including how adjusters ranked the importance of flexible work arrangements in their job considerations.