The Future is Now – Telemedicine in the Marketplace

For years, telemedicine has been touted as the next frontier in healthcare. Based on data from multiple health systems, the future has arrived. Some of the country’s largest and most prestigious health systems such as Kaiser Permanente, NewYork-Presbyterian, and Johns Hopkins now boast robust telemedicine programs. At Kaiser Permanente, virtual patient encounters now outnumber in-person

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The One Litmus Test for Indispensable Employees

It’s no secret executives value employees who are smart, driven and lifelong learners. However, sometimes organizations can get bogged down with too many key performance indicators (KPIs), copious desirable employee traits and overly complex review processes, so it’s nice to have a quick, “back-of-the-napkin” measure of employee value. According to businessman Mark Cuban, the secret

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WD-40 Learning Maniac: Lessons from a Learning-Obsessed Culture

Continued learning and education is a topic I frequently find myself revisiting. Ongoing exploration, innovation, and resourcefulness are three key ingredients needed to become and maintain a fast moving organization. This Harvard Business Review article about WD-40 – yes, the stuff you use for squeaky hinges – illustrates just how important continued learning is for

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The Paradox of Expertise

Why did no one in the taxi industry create a phone app to improve the ride ordering process (Uber)? Why didn’t Sear’s dominate online sales (Amazon)?  Why didn’t the Big Three auto companies design the first really innovative electric car (Tesla)? Expertise and experience should be a competitive advantage when it comes to innovation. Yet, the

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When Someone Needs to be Right — What is the Other Side?

That is correct.  The other side of the coin is that someone else has to be wrong. Probably the most common and damaging threat to a healthy relationship is the need to be right. This represents the Ego, one of the three “Evil E’s”– Ego, Envy, and Entitlement – that I’ve written about previously. When

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