Mar
08

Driving a Customer-Centric Culture with the Net Promotor Score (NPS®)

Throughout our history, Rising has used customer surveys to collect customer feedback. What we’ve learned is: Eliciting meaningful participation requires keeping the survey simple Capturing real-time, actionable results requires making the survey available at all times Really small improvements can make a big difference Being exceptional takes focus on details Everyone is busy. The Net Promotor ScoreSM (NPS®) survey

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Jun
27

Rest in Peace, Jamey Masingill

It has been a sad couple of days. Last Thursday, one of my favorite people in the industry and in life, Jamey Masingill, lost his battle with ALS (amyotrophic lateral sclerosis; also known as Lou Gehrig’s disease). Many of us at Rising and throughout the workers’ compensation community worked with Jamey over the years. Anyone

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