Rest and Fewer Reps Hasten Learning

We all know the saying “Practice makes perfect.” According to Malcolm Gladwell’s Outliers, at least 10,000 hours is required to be a true expert. Many of us assume that aspiring experts must cram those hours into uninterrupted practice sessions and master one topic at a time before moving on. But the conventional wisdom of “blocking”

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Mutual Trust Key to Claims Advocacy Success

Psychosocial issues pose the biggest barrier to successful claim outcomes, according to Rising’s 2016 Workers’ Compensation Benchmarking Study. Citing best practices from The Hartford, CNA, Nationwide, and Albertsons, Rising recently released a white paper examining how claims advocacy principles are better suited to overcome psychosocial factors than adversarial, compliance-driven, and task-based claims styles. I have

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WD-40 Learning Maniac: Lessons from a Learning-Obsessed Culture

Continued learning and education is a topic I frequently find myself revisiting. Ongoing exploration, innovation, and resourcefulness are three key ingredients needed to become and maintain a fast moving organization. This Harvard Business Review article about WD-40 – yes, the stuff you use for squeaky hinges – illustrates just how important continued learning is for

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The Paradox of Expertise

Why did no one in the taxi industry create a phone app to improve the ride ordering process (Uber)? Why didn’t Sear’s dominate online sales (Amazon)?  Why didn’t the Big Three auto companies design the first really innovative electric car (Tesla)? Expertise and experience should be a competitive advantage when it comes to innovation. Yet, the

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