The Power of Claims Advocacy: Thriving in an On-Demand Economy by Rachel Fikes, VP & Workers’ Comp Benchmarking Study Program Director | May 2016

“Claims Advocacy” is fast getting the attention of workers’ comp claims leaders as a powerful approach to better claims outcomes. The on-demand economy has created cultural and multi-generational expectations around service, speed and simplicity – expectations that raise the bar for engaging injured workers. We found some claims leaders – from Starbucks, Albertsons Safeway, Nationwide Insurance, and Sedgwick – who have already figured out what to do. This article, co-authored by Rising’s Work Comp Benchmarking Study Program Director Rachel Fikes and industry journalist/consultant Peter Rousmaniere, uses interviews and study insights to describe the advocacy concept and how to walk the walk. Four minutes to read.

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Rising Announces Direction for 2016 Work Comp Benchmark Study | May 2016

Study Evolution Focuses on Practical Claims Management Research/
May 2, 2016 — Chicago, IL — Distilling the many challenges confronting claims organizations today to a critical few is a challenge unto itself.  In its fourth annual study, the Workers’ Compensation Benchmarking Study program will do just that.

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