Rising to Address Claims Organization Resiliency at National Workers’ Compensation and Disability Conference


October 13, 2021 – Chicago, IL – Rising Medical Solutions (Rising) today announced that experts from its Workers’ Compensation Benchmarking Study will be featured in a panel discussion at the National Workers’ Compensation and Disability Conference in Las Vegas on October 20, 2021. The session will examine eight years of study results from more than 3,000 claims leaders and frontline claims personnel to understand what data trends are telling us about claims organization resiliency in the workers’ compensation industry.

“Organizational resiliency has never been a more important topic of discussion than it is right now,” says Rachel Fikes, Rising’s Chief Experience Officer and Director, Workers’ Compensation Benchmarking Study. “If there’s one certainty right now, it’s that uncertainty and disruption are expected with more frequency in the future, and it’s the highly resilient organizations who will come out ahead.”

The conference session, titled Leading a Resilient Claims Organization in a Time of Uncertainty and Rapid Change, will include an esteemed panel of industry leaders who will discuss how current challenges such as the health pandemic and the industry’s generational shift can be used to accelerate systemic resiliency and change. They will also  discuss the importance of diversity, equity, and inclusion as part of a resiliency strategy, and examine how other leadership skills, claims models, and cultural practices are needed in this new paradigm.

The session will feature the following experts:

  • Denise Zoe Algire, Director of Risk Initiatives & National Medical Director, Albertsons Companies
  • Tyrone Spears, Chief, Workers’ Compensation Division, City of Los Angeles
  • Victoria Kennedy, Assistant Director, Insurance Services, Washington Department of Labor & Industries
  • (Moderator) Rachel Fikes, Chief Experience Officer & Director, Workers’ Compensation Benchmarking Study, Rising Medical Solutions

The workers’ compensation industry is no exception to finding itself in a highly precarious business environment, despite our risk models and mitigation efforts. Resiliency, therefore, is no longer just an imperative for the successful recoveries of injured workers, it’s also an imperative for the success of workers’ compensation organizations themselves.

This dynamic and highly engaging session will be held on Wednesday, October 20 at 11:00 a.m. PDT in the Islander F-H room at Mandalay Bay. Rising staff will also be on hand in the conference exhibit hall at booth 540 from October 20 through October 21.

About Rising Medical Solutions
Rising Medical Solutions is a national medical-financial solutions firm that provides medical cost containment and medical care management services to the workers’ compensation, auto, liability, and group health markets.