August 18, 2020 – Chicago, IL – Now in its eighth year, the Workers’ Compensation Benchmarking Study’s 2020 annual claims management survey is underway, examining new industry differentiators.
The 2020 research, guided by an Advisory Council of senior workers’ compensation executives, will investigate how claims organizations are addressing the priorities and challenges identified by frontline claims staff in the study’s 2019 survey. Industry opportunities identified by the 1,200-plus frontline participants include greater initial and ongoing training, better understanding of advocacy-based claims models, enhanced technology utilization to reduce administrative burden, and increased consideration of benefits revealed as most valuable to them.