Claims leaders rank psychosocial issues as the number one barrier to successful claim outcomes according to Rising’s 2016 Workers’ Compensation Benchmarking Study survey. In this short report, co-authored by study program director Rachel Fikes and industry journalist Peter Rousmaniere, we show how claims advocacy principles at The Hartford, CNA, Nationwide, and Albertsons are taming the adverse effects of psychosocial issues and coaching injured workers to recovery and claim resolution. >> Five minutes to read.
Mar
23
Work Comp Benchmark Study Releases White Paper for Overcoming Psychosocial Roadblocks with Claims Advocacy Strategies | Mar 2017
Mar
03
No Consensus on Treatment featuring Anne Kirby, Chief Compliance Officer & VP of Care Management | Risk & Insurance | Mar 2017
Even as the nation’s 50 states inch towards consistency in medical treatment guidelines for workers’ compensation injuries, the role of risk managers in enforcing them is still unclear. Rising CCO and VP of Care Management Anne Kirby shares her thoughts, along with other industry experts from Marsh, ODG, Optum and more.
Feb
01
Study Compiles Claims Best Practices featuring Rising’s Work Comp Benchmark Study | Insurance Business America | Feb 2017
This feature article reports on how the 2016 Workers’ Compensation Benchmarking Study pinpoints the best ways to handle claims. Also included are thoughts from Rachel Fikes, Vice President and Study Program Director at Rising, and Denise Algire, Study Principal Researcher and Director of Risk Initiatives and National Medical Director at Albertsons Companies.
Nov
28
Survey Tracks Claims Success featuring Rising’s Work Comp Benchmark Study | Risk & Insurance | Nov 2016
With expert insights from Albertsons Companies, Daimler Trucks and The Hartford, Risk & Insurance reports on what makes claims organizations successful according to Rising’s 2016 Workers’ Compensation Benchmarking Study results.
Oct
31
Bringing the Value of Data to Life featuring Anne Kirby, Chief Compliance Officer & VP of Care Management | NCCI Work Comp Issues Report, Fall Edition | Oct 2016
Data management is transforming the workers’ compensation industry and improving claim outcomes. Rising CCO and VP of Care Management Anne Kirby discusses how with other industry experts from Liberty Mutual, Travelers, Accident Fund, and more.
Sep
06
Attacking ALAE – A Lean Strategy Road Map by Anne Kirby, Chief Compliance Officer & VP of Care Management | WorkCompWire | Sep 2016
The “overhead cost” to deliver workers’ comp benefits also clutters adjusting work. In her second installment on curbing ALAE, Rising CCO and VP of Care Management Anne Kirby illustrates – in detail – how claims organizations can use a lean strategy to migrate away from this enormous overhead burden.
Aug
29
Lean Strategy to Cut ALAE and Losses by Anne Kirby, Chief Compliance Officer & VP of Care Management | WorkCompWire | Aug 2016
America has become more productive by applying Lean Six Sigma principles to running businesses. Now we have evidence that a lean approach works in managing medical treatment for work injuries. Anne Kirby, Chief Compliance Officer & VP of Care Management, discusses this approach that stands conventional medical management on its head.