January 20, 2020 – This feature article reports on some key findings from Rising’s 2019 Workers’ Compensation Benchmarking Study. Namely, the article highlights how claims executives’ and frontline claims professionals’ views largely align when it comes to day-to-day priorities and overarching goals for injured worker care. These study findings are the result of comparing nearly 1,300 survey responses from frontline claims professionals with the survey responses of claims leaders from prior research.
This feature article reports on the most promising and realistic medical management strategies recommended in the 2018 Workers’ Compensation Benchmarking Study to help claims organizations reduce ever-growing medical spend. The study’s findings are the result of focus group research with over 40 executives from a national cross-section of self-insured employers, national and regional carriers, state funds, TPAs, brokerages and industry consultancies.
In this second of two articles, Chief Operating Officer David Huth continues to examine how higher performing claims organizations are combatting key cost drivers along with action steps to replicate their outcomes.
Over the past five years, higher performing claims organizations have adopted practices to better target six key drivers of claims costs. In this first of two articles, David Huth, Chief Operating Officer, examines three of these cost drivers and the proven strategies for impacting them.
Study results indicates only 24 percent of claims organizations are high performers, so how do the other 76 percent catch up? This short report – “How to Close the Claims Performance Gap: Top 3 Findings in 5 Years of the Workers’ Compensation Benchmarking Study” – condenses the study’s multi-year benchmarking data into the top three practices claims organizations should adopt to join their more successful peers, or risk falling further behind. >> Five minutes to read.
A new A.M. Best survey demonstrates a growing number of workers’ comp insurers are fighting back against rising injury severity by using predictive analytics to lower claim and fraud costs. Rising’s 2017 Workers’ Comp Benchmarking Study was cited in support of A.M. Best’s findings, with our own survey data showing increased adoption of predictive analytics among claims organizations in the past three years.
Industry journalist and consultant, Peter Rousmaniere, uses data from Rising’s Workers’ Compensation Benchmarking Study to discuss how Artificial Intelligence (AI) can help the workers’ compensation industry. In the article, he shares how AI can go beyond prediction to help payers remove errors in their claims management processes.