AUGUST 2025 | RISK & INSURANCE FEATURE WEBINAR
Moderator: Dan Reynolds, Editor-in-Chief, Risk & Insurance
Panelists:
- Denise Algire, Director of Health, Albertsons Companies
- Paul Kearney, Chief Claims Officer, AF Group
- Adam Seidner, MD, Chief Medical Officer, The Hartford
- Jason Beans, Chief Executive Officer, Rising Medical Solutions
Overview:
As AI adoption accelerates in workers’ comp, claims executives face a pivotal challenge: how to harness its potential without sacrificing empathy or outcomes. Join a panel of experts from the annual Workers’ Compensation Benchmark Study as they unpack real-world use cases, share research insights, and explore what it means to apply AI thoughtfully in claims management.
Event Description:
Technology, particularly AI, is on the march to transform claims management. While the shift may be needed—and even inevitable—balancing digital transformation with the human elements essential to optimal outcomes remains vital.
This hour-long webinar will draw on research from the 12th annual Workers’ Compensation Benchmarking Study, which reports on practical strategies industry leaders are using to address critical challenges, including the amount of time claims professionals are spending on administrative tasks (a lot), and the amount of training they are getting in core interpersonal skills like empathy (not enough).
Our expert panelists will discuss progress their organizations are making in using AI to enhance human performance and strategic productivity, while simultaneously investing in human judgment and emotional intelligence that technology can’t replicate. Specifically, the expert panel will share real-world solutions in three critical strategy areas:
- Reducing administrative burden: Demonstrating how high-performing organizations use AI to automate routine tasks, liberating claims professionals to focus on higher-value work that requires relationship building and advanced decision making.
- Enhancing human connectivity: Creating personalized digital experiences to improve injured worker connection and using AI to identify claims that require human intervention.
- Building the workforce of the future: Upskilling claims staff in emotional intelligence and the use of AI, as well as creating a culture that embraces innovation instead of resisting it.