Survey Says! What Your Claims Workforce Really Thinks & Strategies to Optimize Your Talent Pool

Nov 2020 | National Work Comp Digital Series Session

Moderator: Rachel Fikes, CXO & Director, Work Comp Benchmarking Study, Rising Medical Solutions


  • Denise Algire, Director of Risk Initiatives & National Medical Director, Albertsons Companies
  • Dr. Adam Seidner, Chief Medical Officer, The Hartford
  • Thomas Wiese, Vice President of Claims, MEMIC


For every workplace injury in this country, there is a claims professional or nurse who is personally responsible for engaging the injured employee in their recovery. With several million newly injured employees per year, our frontline teams directly manage a total economic outlay of nearly $100 billion dollars in benefits paid annually. Even as the industry’s most influential talent constituency, with the greatest influence on financial and injured worker outcomes, very little is empirically known about this employee population. When juxtaposed with the industry’s talent crisis, it becomes clear that understanding the view from the front lines is not only valuable to industry payers, it’s vital.

Now, through the latest Workers’ Compensation Benchmarking Study findings, the responses of nearly  1,300 frontline claims professionals reveal firsthand ways that claims organizations can get out of the crosshairs. Survey takers were asked what motivates them, how they use technology, what approaches they use to manage claims, how they engage injured workers, and what training they need.

In this one-hour webinar, study experts will showcase top study results and address the increasing stakes of retaining and attracting frontline talent to the workers’ compensation industry.  The conversation will focus on:

  • Alignment of frontline staff perspectives with those of claims leaders surveyed in prior years
  • Ranking of company benefits that frontline staff most value
  • Impact of COVID on work from home arrangements
  • Adequacy of new hire and senior staff training
  • Ranking of core competencies and key practices most critical to claim outcomes
  • Assessment of technology and data’s impact on job performance
  • Understanding of advocacy-based claims models