Claims leaders rank psychosocial issues as the number one barrier to successful claim outcomes according to Rising’s 2016 Workers’ Compensation Benchmarking Study survey. In this short report, co-authored by study program director Rachel Fikes and industry journalist Peter Rousmaniere, we show how claims advocacy principles at The Hartford, CNA, Nationwide, and Albertsons are taming the adverse effects of psychosocial issues and coaching injured workers to recovery and claim resolution. >> Five minutes to read.
