Overcoming Claims Operational Challenges: 2013 Work Comp Benchmark Study Findings


Moderator: Dan Reynolds, Editor-in-Chief, Risk & Insurance


  • Fred Boothe, VP of Insurance Services, BrickStreet Mutual Insurance
  • Raymond Jacobsen, Senior Managing Director, AON Benfield
  • Denise Zoe Algire, Principal, Risk Navigation Group
  • Anne Kirby, Chief Compliance Officer & VP of Medical Review Services, Rising Medical Solutions


Results from the 2013 Workers’ Compensation Benchmarking Study indicate that surveyed claims leaders face critical challenges that are limiting their technology potential, talent pool, and performance abilities. Many executives report technology obstacles with claims system integrations, workflow automation and predictive analytics. Others report significant investment constraints for staff training and development. While disability and medical management rank as top concerns, performance drivers aren’t being used to their full potential. This webinar examines the findings and offers strategies for tackling these pressing industry issues and opportunities.

Expert panelists involved in the study will provide varied perspectives and guidance, including how to:

  • Implement risk / reward models and outcome-based measures – for both internal staff and vendor partners – to improve performance and maximize ROI
  • Gauge the impact of the Affordable Care Act on the top-ranked concerns of medical and disability management
  • Use data warehousing and emerging technologies to leverage predictive analytics and advance claims intelligence