Study Insights Resource Listing:

Insights Article
How to Overcome Psychosocial Roadblocks: Claims Advocacy’s Biggest Opportunity

Insights by:

  • Marcos Iglesias MD, VP, Medical Director, The Hartford
  • Trecia Sigle, AVP – Workers’ Compensation Claims, Nationwide
  • Denise Algire, Director of Risk Initiatives & National Medical Director, Albertson Companies
  • Pamela Highsmith-Johnson, National Director of Case Management, CNA Insurance

Claims leaders rank psychosocial issues as the number one barrier to successful claim outcomes. In this short report, co-authored by Rising’s Work Comp Benchmarking Study Program Director Rachel Fikes and industry consultant Peter Rousmaniere, we show how organizations use claims advocacy principles to tame the adverse effects of psychosocial issues and coach this distressed population to claim resolution. Five minutes to read >>

Webinar | Risk & Insurance®
2016 Workers’ Comp Benchmark Study: Proven Claims Differentiators

Insights by:

  • Marcos Iglesias MD, VP, Medical Director, The Hartford
  • Trecia Sigle, AVP – Workers’ Compensation Claims, Nationwide
  • Denise Algire, Director Managed Care & Disability, Corporate Risk, Albertsons Companies
  • Anne Kirby, Chief Compliance Officer & VP of Care Management, Rising Medical Solutions

A panel of study experts share 2016 results from the annual Work Comp Benchmark Study and which best practices are generating better outcomes and clearly differentiating  high performing claims organizations from industry peers. Watch >>

Insights Article
The Power of Claims Advocacy: Thriving in an On-Demand Economy

Insights by:

  • Noreen Olson, Workers’ Compensation Manager, Starbucks
  • Darrell Brown, Chief Claims Officer, Sedgwick
  • Denise Algire, Director of Managed Care & Disability, Albertsons Safeway
  • Tom Stark, Technical Director of Workers’ Compensation, Nationwide

“Claims Advocacy” is fast getting the attention of workers’ comp claims leaders as a powerful approach to better claims outcomes. The on-demand economy has created cultural and multi-generational expectations around service, speed and simplicity – expectations that raise the bar for engaging injured workers. We found some claims leaders – from Starbucks, Albertsons Safeway, Nationwide Insurance, and Sedgwick – who have already figured out what to do. This article, co-authored by Rising’s Work Comp Benchmarking Study Program Director Rachel Fikes and industry consultant Peter Rousmaniere, uses interviews and study insights to describe the advocacy concept and how to walk the walk. Four minutes to read >>

Presentation | National Workers’ Compensation & Disability Conference
Workers’ Comp’s Future — Recruiting & Retaining the Next Generation of Claims Talent (login required)

Insights by:

  • Jennifer Burkhart, National Workers’ Compensation Claims Leader, Westfield Insurance
  • Dan Holden, Manager of Corporate Risk & Insurance, Daimler Trucks North America
  • Rick Thompson, VP of Talent Management & Administration, Rising Medical Solutions

Study findings are incorporated into this presentation about one of the most imminent business risks the industry faces – a rapidly shrinking talent pool. Experienced baby boomers are retiring, exacerbating a talent gap and driving the need to fill tens of thousands of jobs. Organizations must have a comprehensive strategy for attracting and retaining new talent, particularly Millennials.

Read a session summary – provided by Safety National’s “Conference Chronicles” >>
Download the session’s “Millennial Stats” sheet >>
Download Slides here if you attended the conference (login required) >>

Webinar | Risk & Insurance®
2015 Workers’ Comp Benchmark Study: The Upside of the Claims Management Talent Crisis – A Roadmap Forward

Insights by:

  • Denise Algire, Director, Managed Care & Disability, Corporate Risk, Albertsons Safeway Inc.
  • Tom Stark, Technical Director – Workers’ Compensation, Nationwide Insurance
  • Srivatsan Sridharan, SVP – Workers’ Compensation Product Management, Gallagher Bassett
  • Jason Beans, CEO, Rising Medical Solutions

A panel of study experts discuss the findings from this year’s 2015 study initiative through the lens of the impending talent crisis. From core competencies, to technology, to development and retention strategies — the mass exodus of claims talent from the industry will impact virtually every facet of claims operations.  Workers’ comp organizations must undertake a holistic evaluation of the far-reaching risks and repercussions that the coming crisis poses. And while this crossroads represents an industry challenge, it also provides the opportunity to draw a roadmap forward, from uncertainty to upside. Watch >>

Presentation | National Workers’ Compensation & Disability Conference
Strategies for Overcoming Operational Challenges & Benchmarking Program Performance (login required)

Insights by:

  • Denise Algire, Director, Managed Care & Disability, Corporate Risk, Albertsons Safeway Inc.
  • John Smolk, Principal Manager, Workers’ Compensation, Southern California Edison
  • Raymond Jacobsen, Managing Director, AON Benfield
  • Jason Beans, CEO, Rising Medical Solutions

The study’s architects present 2014 study findings and provide claims leaders with ways they can scale and address industry-wide priorities and hurdles.
Download Slides here if you attended the conference (login required) >>

Webinar | Risk & Insurance®
Data at Work: Putting the 2014 Workers’ Comp Benchmark Study Results Into Practice

Insights by:

  • Denise Algire, Director, Managed Care & Disability, Corporate Risk, Albertsons Safeway Inc.
  • Mark Walls, VP Communications & Strategic Analysis, Safety National
  • Rich Cangiolosi, VP, Western Region, CCMSI
  • Anne Kirby, Chief Compliance Officer & VP of Medical Review Services, Rising Medical Solutions

A panel of study architects examine the 2014 study findings and discuss the critical challenges and opportunities for claims organizations today. Watch >>