Study Insights Resource Listing:

May 2016 | Insights Article

The Power of Claims Advocacy: Thriving in an On-Demand Economy
Insights by: Peter Rousmaniere, Risk Management Consultant & Writer, & Rachel Fikes, VP & Study Program Director, Rising Medical Solutions

“Claims Advocacy” is fast getting the attention of workers’ comp claims leaders as a powerful approach to better claims outcomes. The on-demand economy has created cultural and multi-generational expectations around service, speed and simplicity – expectations that raise the bar for engaging injured workers. We found some claims leaders – from Starbucks, Albertsons Safeway, Nationwide Insurance, and Sedgwick – who have already figured out what to do. This article, co-authored by Rising’s Work Comp Benchmarking Study Program Director Rachel Fikes and industry journalist/consultant Peter Rousmaniere, uses interviews and study insights to describe the advocacy concept and how to walk the walk. Read >>


November 2015 Presentation | National Workers’ Compensation & Disability Conference

Workers’ Comp’s Future — Recruiting & Retaining the Next Generation of Claims Talent (login required)
Insights by:

  • Jennifer Burkhart, National Workers’ Compensation Claims Leader, Westfield Insurance
  • Dan Holden, Manager of Corporate Risk & Insurance, Daimler Trucks North America
  • Rick Thompson, VP of Talent Management & Administration, Rising Medical Solutions

Study findings are incorporated into this presentation about one of the most imminent business risks the industry faces – a rapidly shrinking talent pool. Experienced baby boomers are retiring, exacerbating a talent gap and driving the need to fill tens of thousands of jobs. Organizations must have a comprehensive strategy for attracting and retaining new talent, particularly Millennials.

Read a session summary – provided by Safety National’s “Conference Chronicles” >>
Download the session’s “Millennial Stats” sheet >>
Download Slides here if you attended the conference (login required) >>


October 2015 Webinar | Risk & Insurance®

2015 Workers’ Comp Benchmark Study: The Upside of the Claims Management Talent Crisis – A Roadmap Forward
Insights by:

  • Denise Algire, Director, Managed Care & Disability, Corporate Risk, Albertsons Safeway Inc.
  • Tom Stark, Technical Director – Workers’ Compensation, Nationwide Insurance
  • Srivatsan Sridharan, SVP – Workers’ Compensation Product Management, Gallagher Bassett
  • Jason Beans, CEO, Rising Medical Solutions

A panel of study experts discuss the findings from this year’s 2015 study initiative through the lens of the impending talent crisis. From core competencies, to technology, to development and retention strategies — the mass exodus of claims talent from the industry will impact virtually every facet of claims operations.  Workers’ comp organizations must undertake a holistic evaluation of the far-reaching risks and repercussions that the coming crisis poses. And while this crossroads represents an industry challenge, it also provides the opportunity to draw a roadmap forward, from uncertainty to upside. Watch >>


November 2014 Presentation | National Workers’ Compensation & Disability Conference

Strategies for Overcoming Operational Challenges & Benchmarking Program Performance (login required)
Insights by:

  • Denise Algire, Director, Managed Care & Disability, Corporate Risk, Albertsons Safeway Inc.
  • John Smolk, Principal Manager, Workers’ Compensation, Southern California Edison
  • Raymond Jacobsen, Managing Director, AON Benfield
  • Jason Beans, CEO, Rising Medical Solutions

The study’s architects present 2014 study findings and provide claims leaders with ways they can scale and address industry-wide priorities and hurdles.
Download Slides here if you attended the conference (login required) >>


October 2014 Webinar | Risk & Insurance®

Data at Work: Putting the 2014 Workers’ Comp Benchmark Study Results Into Practice
Insights by:

  • Denise Algire, Director, Managed Care & Disability, Corporate Risk, Albertsons Safeway Inc.
  • Mark Walls, VP Communications & Strategic Analysis, Safety National
  • Rich Cangiolosi, VP, Western Region, CCMSI
  • Anne Kirby, Chief Compliance Officer & VP of Medical Review Services, Rising Medical Solutions

A panel of study architects examine the 2014 study findings and discuss the critical challenges and opportunities for claims organizations today. Watch >>


August 2014 | Insights Blog

How Are Claims Costs Climbing?
Insights by: Rachel Fikes, VP & Study Program Director, Rising Medical Solutions

“Year over year, the basic plot line doesn’t change much. As workers’ compensation lost time claims decline in frequency (about 4% a year), the average lost time claims cost goes up (since 2008, about 3% per year). Thanks to increasingly revealing data, we know how costs tend to rise.”
Read More >>


April 2014 | Insights Article

Crisis in Talent: Industry Reacts to Pioneering Claims Managment Study
Insights by: Peter Rousmaniere, Risk Management Consultant & Writer

In this article, Rousmaniere explores the challenges of talent development and retention, with observations from several industry leaders. Read >>


Winter 2013 | Insights Article

2013 Study Highlights Overview

We summarize the 107-page Study here by focusing on four topics of wide interest.
Read >>


October 2013 Webinar | Risk & Insurance®

Overcoming Claims Operational Challenges:
2013 Workers’ Comp Benchmark Study Findings

Insights by:

  • Denise Algire, Director, Managed Care & Disability, Corporate Risk, Albertsons Safeway Inc.
  • Anne Kirby, Chief Compliance Officer & VP of Medical Review Services, Rising Medical Solutions
  • Fred Boothe, VP of Claims Services, BrickStreet Insurance
  • Raymond Jacobsen, Managing Director, AON Benfield

In this webinar through Risk & Insurance®, a panel of study architects examine the 2013 study findings and offer strategies for tackling the pressing industry issues that were uncovered. Watch >>