High-Performing Comp Claims Organizations Embrace ‘Soft Skills’

FEATURING Rising’s Work Comp Benchmark Study & Rising VP of Care Management Paige McCraney | Business Insurance | SEP 2023

September 27, 2023 – Developing “soft skills” such as empathy and active listening is fast becoming vital for those who want to successfully manage workers compensation claims, according to a recent survey of high-performing claims organizations.

Chicago-based Rising Medical Solutions on Sept. 18 released the findings of its 10th annual benchmarking survey in which it gathered the input of 388 claims leaders in 2022, identifying how claims organizations with successful claims experiences for injured workers distinguish themselves.

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