Chief Experience Officer & Study Program Director,
Workers’ Compensation Benchmarking Study

As Rising’s Chief Experience Officer (CXO), Rachel is responsible for creating centralized value for the company’s two primary constituencies – clients and employees. Understanding that optimizing the customer experience requires an aligned employee experience, Rachel works collaboratively with all business units, as well as externally with clients, to deliver increased value to all stakeholders and to cultivate a culture of advocacy.

Prior to her C-suite appointment, Rachel served as Rising’s Vice President of Marketing, where she directed all of Rising’s marketing, communications, and public relations initiatives for 15 years. She also spearheaded Rising’s Workers’ Compensation Benchmarking Study, an ambitious national research program which examines the complex forces impacting claims management today. In her CXO role, Rachel continues to oversee the Study and its missions to help advance claims management in the workers’ compensation industry.

For her research efforts, Rachel has been honored with a Comp Laude® Award recognizing her advocacy of employee-centric benefits delivery, as well as honored as an Elite Woman on Insurance Business America’s annual listing recognizing women “leaders and influencers who are shaping a more diverse insurance industry.”

Before coming to Rising, Rachel worked in the Information Technology industry as Co-Founder of Falkor Group and Director of Marketing for Technium. She also worked in marketing roles for a CMGI internet firm.

Rachel earned her Bachelor of Arts in Psychology from Kenyon College.

Favorite Rising Core Value – Laugh Often, it’s Contagious

“Our customers’ jobs can be very stressful, so we take every opportunity to punch up their day with a little humor and fun. Service delivery needs to be on target but it doesn’t need to be boring for clients or our team members.”