BY Rachel Fikes, VP & Workers’ Comp Benchmarking Study Program Director | Claims & Litigation Management (CLM) Alliance’s WC magazine | Oct 2015
This article highlights key findings from Rising’s 2015 Workers’ Compensation Benchmarking Study. Rising’s VP & Study Program Director Rachel Fikes co-authors the piece with industry journalist and consultant, Peter Rousmaniere. Together they summarize the insights from hundreds of claims leaders on the state of claims management today and their strategic vision for the future.