Empathic Curiosity Needs to Be at the Center of Workers’ Comp Claims. Here’s How to Do That.

BY RISING CXO RACHEL FIKES | RISK & INSURANCE | NOV 2020

Nov 11, 2020 – When embracing empathic curiosity in workers’ compensation claims, we gain a better understanding of what is really going on with the injured employee. In her Risk & Insurance Risk Insider column, Rising CXO Rachel Fikes shares how empathic curiosity helps us take better ownership and leadership of the claim.

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